Terms of Service

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Introduction

These Terms of Service (“Terms”) govern the use of this website and the purchase of any products from Germiani Studio (“we”, “us”, or “our”). By accessing our site or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from using our website or services. These Terms apply to all sales channels, whether you purchase directly through our website or via third-party platforms such as YouTube Shopping or Google Merchant Center. In these Terms, Germiani Studio refers to the owner and operator of this e-commerce website (insert official business details as required).

 

Shipping & Fulfillment

Shipping Area – Europe Only: We currently ship orders only within Europe, (plus UK and Switzerland). Specifically, our shipping destinations include countries in the European Union (EU) and may include additional countries in the European Economic Area (EEA). (The EEA consists of all 27 EU member countries, plus Iceland, Liechtenstein, and Norway. Note that countries like Switzerland and the United Kingdom are not in the EU or EEA; whether these are included in our “Europe-only” shipping zone is determined by our current shipping policy.) Orders with delivery addresses outside of Europe will be canceled and refunded. We reserve the right to reject or cancel any order shipping to a non-European address, since we do not support international shipping beyond Europe. We will contact you if an order must be canceled for this reason.
 

Made-to-Order Fulfillment: All our products are made-to-order through our fulfillment partner, Printful. This means we do not hold inventory; instead, each product is printed or produced on demand after you place an order. Fulfillment (production) typically takes 2–7 business days for most products before shipment. Please note that during peak seasons or holidays, fulfillment might take a bit longer. Once produced, your order is handed over for shipping.

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Shipping Times: Shipping transit times vary depending on the destination country. For orders shipping within Europe, typical delivery times range from about 5 to 15 business days after dispatch. This is a general estimate; some orders may arrive sooner, and some might take longer due to factors such as destination, local postal service efficiency, customs processing (if applicable), or unforeseen courier delays. We will provide a tracking number (when available) once your order ships so you can monitor the delivery progress.

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Customs and Duties: Orders shipped within the EU customs union generally should not incur customs duties. If we ship to EEA countries or other European countries outside the EU, there is a possibility of customs fees or import taxes depending on the destination country’s regulations. Any such fees are the responsibility of the recipient. We recommend providing a complete and correct shipping address and including a phone number with your order to help ensure smooth delivery and to minimize the risk of issues in transit.

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Order Processing and Delays: Once you place an order, it enters production quickly. If you need to request a change or cancellation, please contact us immediately. We will do our best to accommodate modifications if production has not started, but we cannot guarantee this. Because items are made-to-order, if production has begun, we may not be able to cancel or change your order. In case of unexpected delays in fulfillment or shipping, we will inform you via the email provided with your order. High demand, supply issues, or other operational challenges may occasionally delay orders. However, we strive to fulfill and deliver all orders as quickly as possible and within reasonable time frames.

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Prices, Payments, and Taxes

Pricing: All prices listed on our website are in Euros (EUR) (unless otherwise stated) and include any applicable VAT or sales tax as required by law. We reserve the right to change prices at any time. However, once you place an order, the price you paid is locked in and will not change for that order. If an incorrect price is displayed due to a typographical error or an error in pricing information, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price. In such cases, we will contact you and offer the option to proceed with the order at the correct price or cancel it without charge.

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Payment: Payment is due at the time of order.  By submitting an order, you represent and warrant that you have the legal right to use the payment method provided. All transactions are processed securely, and we do not store your full payment card details on our servers. If your payment is declined or if your provided payment method fails, the order will not be processed. You are responsible for resolving any payment issues so we can proceed with your order.

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Taxes: If you are ordering from within the European Union, the price you pay should include VAT (value-added tax) at the appropriate rate for your country. If you are ordering from a European country outside of the EU, local taxes or import VAT (and customs duties, if applicable) may apply upon import – these are not charged by us at checkout and, if applicable, would be collected by the carrier or customs in your country. You are responsible for paying any such import taxes or duties. We have no control over these charges and cannot predict their amount. Customs policies vary widely, so you may wish to contact your local customs office for further information.

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No Return & No Exchange Policy (Except for Defects)

All Sales Final: Because our products are custom made-to-order for each customer, all sales are considered final. We do not offer returns or exchanges if you change your mind or order the wrong size, color, etc.. This policy is in place because we produce items on demand especially for you – we cannot reshelf or resell returned items. Buyer’s remorse, general dissatisfaction, or ordering the incorrect size or product are not valid reasons for returns under our policy. We provide detailed product descriptions and size charts for apparel; please review these details carefully before ordering. If you have any questions about a product, feel free to contact us prior to purchase.

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EU Consumer Rights Notice: Under EU consumer protection laws, customers generally have a 14-day “cooling-off” period (right of withdrawal) for returning goods purchased online. However, this right does not apply to custom-made or made-to-order products that are produced specifically for the consumer. By making a purchase on our site, you acknowledge that the products you order are made-to-order customized items. Therefore, the 14-day withdrawal right is waived and does not apply to your order, except in cases of defective or wrong items as described below. We will of course honor all legal rights in case this exemption does not apply, but our standard policy is no returns for non-defective custom goods.

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Limited Circumstances for Return/Replacement: We will accept responsibility and offer a replacement or refundonly if your item arrives misprinted, defective, damaged, or if you received an incorrect item (e.g., wrong product or design than ordered). In such cases, please refer to the “Defective or Incorrect Items” section below and our Refund Policy (set forth below in this document) for the process to receive a replacement or refund. Aside from these issues, we do not accept returns. We also do not offer exchanges for requesting a different size, color, or variant than originally ordered, since each item is made specifically for your original order. Please double-check your order details (sizes, colors, quantities, address, etc.) before confirming your purchase.

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By purchasing from us, you agree to this no-return/no-exchange policy. This does not affect your rights under law regarding defective products or other legally mandated consumer protections, which we honor as described below.

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Defective, Damaged, or Incorrect Items

We strive for high quality, but if we make a mistake or a product is damaged in transit, we will make it right. If you receive an item that is misprinted (e.g., a printing error), materially flawed, or damaged, or if you receive the wrong item(for example, wrong design or size than you ordered), please contact us as soon as possible so we can resolve the issue.

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Notification Timeframe: You must inform us of any such problem within 30 days of receiving the product (or, in case of a missing order, within 30 days of the estimated delivery date). If you do not report the issue within this timeframe, it may be difficult or impossible for us to verify and resolve the issue, and we may not be able to offer a free replacement or refund.

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How to Report an Issue: To report a defective, damaged, or incorrect item, please email us at [contact email] with your order number, a description of the issue, and photographs clearly showing the problem (e.g., the defect, damage, or incorrect item). Providing detailed information and images will help us resolve the issue faster. Once we receive your claim, we will review it promptly. If the issue is deemed to be our error or a manufacturing defect, we will offer you a replacement of the same item at no additional cost to you (or a full refund if a replacement is not possible). We will give you instructions on the next steps (in many cases, you will not need to return the defective item, but please hold onto it or do not dispose of it until we advise).

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Replacement and Refund Process: If your claim is approved, we will typically reproduce and ship a new item to you at no cost. If a replacement cannot be provided for some reason, we will issue a refund to your original payment method. We may ask for your cooperation in troubleshooting or verifying certain issues (for example, confirming sizing against the size chart, etc.). Our goal is to ensure you receive the product you ordered in good condition.

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Lost or Missing Orders

In the rare event that a package gets lost in transit (e.g., tracking has not updated for a long time and the order never arrives), we will work with you to address the issue. All orders come with tracking information. If your order hasn’t arrived within the expected delivery window, please: (1) check the tracking link for updates, (2) confirm that the shipping address you provided us is correct, and (3) check with your local post office or delivery location (and with neighbors) to ensure it wasn’t mis-delivered or awaiting pickup. If you still cannot locate the package, contact us.

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For packages that appear to be lost in transit (no delivery confirmation), we ask that you wait a few extra days beyond the estimated delivery date (sometimes carriers have delays). If the package still does not arrive, notify us no later than 30 days after the estimated delivery date to file a claim. We will investigate the tracking information. If the package is confirmed lost by the carrier or our fulfillment partner, we will send you a replacement at no charge (or offer a refund if a replacement cannot be sent).

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If tracking shows that the package was delivered but you did not receive it, please check thoroughly (and ask neighbors or others in your household). In such cases, we may require a signed statement from you attesting that the package was not found. Note that if the tracking confirms delivery, our fulfillment partner (Printful) typically does not cover a replacement. We will review these cases individually; we are not responsible for packages stolen after delivery, but contact us and we will attempt to help or advise on filing a claim with the carrier if possible. Ultimately, we cannot guarantee a free replacement on orders marked as delivered by the carrier, but we will do our best to assist our customers in such situations.

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Customer Responsibilities (Address & Unclaimed Packages)

Correct Address: Please ensure that you enter the correct and complete shipping address at checkout. We will ship to the exact address provided by you. If you provide an address that is considered insufficient or incorrect by the courier, the shipment may be returned to sender or fail to be delivered. In such a case, we will notify you if we receive the returned package. You will be responsible for any additional shipping cost to resend the package to the corrected address. We are not responsible for orders not delivered due to errors in the address provided by the customer. If you realize you made an address mistake, contact us immediately; we may be able to update it if the order is still in production. However, once an order has shipped, address changes are usually not possible.

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Unclaimed Packages: If a delivery attempt is made and a package is awaiting pickup at a postal office or pickup point, it is the customer’s responsibility to collect it. Unclaimed shipments that are returned to us or to our fulfillment partner will incur reshipping charges if you want the package sent out again. We will reach out to you if we receive back an unclaimed package. Unclaimed packages that are returned to our fulfillment facility will be held for a limited time (typically 30 days). If we cannot contact you or do not receive a response within that time, the item may be treated as abandoned. Printful (our fulfillment partner) may donate or dispose of unclaimed returns after 30 days. We will not issue a refund for orders that were unclaimed or undeliverable due to the recipient’s failure to act or provide a correct address.

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Intellectual Property Rights

All content on our website – including but not limited to product designs, images, graphics, logos, text, and site layout – is the intellectual property of Germiani Studio or its content licensors and is protected by copyright, trademark, and other intellectual property laws. Germiani Studio retains all rights, title, and interest in such content. This includes our brand name, logo, and any product names or slogans. You may not use, reproduce, distribute, or exploitany content from this website without our prior written permission.

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By purchasing a product, you do not obtain any commercial rights to the design or artwork on the product. The purchase of a physical product entitles you to own that item, but does not confer any right to copy, reproduce, or make derivative works of the designs printed on it. For example, you cannot resell merchandise bearing our designs for commercial purposes (other than the second-hand sale of the item you personally bought) and you cannot use our designs or logos for any other purpose without permission.

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Any unauthorized use of our intellectual property (such as copying images or text from our site, or using our trademarks in a confusing manner) is strictly prohibited and may result in legal action. All trademarks, logos, and service marks displayed on the site (whether belonging to Germiani Studio or other partners, such as the Printful name) remain the property of their respective owners. Use of these marks is not permitted without the owner’s consent.

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Privacy & Data Protection (GDPR Compliance)

Privacy Policy: We are committed to protecting your privacy and personal data. Our collection, use, and processing of personal information (such as your name, address, email, and payment details) are described in detail in our [Privacy Policy](link to Privacy Policy). By using our site or services, you agree to the handling of your information as outlined there. We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

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GDPR and Your Rights: If you are located in the EU, EEA, or UK (or other regions with similar laws), you have specific rights regarding your personal data. These include: the right to be informed about how your data is collected and used, the right of access to the personal data we hold about you, the right to rectification (to correct inaccuracies in your data), the right to erasure (to request deletion of your data, “right to be forgotten”), the right to restrict processing of your data, the right to data portability (to obtain a copy of your data in a commonly used format), and the right to object to certain data processing activities. You also have the right not to be subject to a decision based solely on automated processing, including profiling, if it produces legal effects concerning you.

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To exercise any of these rights, you may contact us at [privacy contact email]. We will respond to legitimate requests within the timeframe required by law (typically one month). Please note that these rights are subject to certain exemptions and conditions under the GDPR. For example, we may need to retain certain information for legal or contractual obligations even if you request deletion.

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Use of Data: We only collect personal data necessary to fulfill your orders, provide customer support, and improve our services. This typically includes contact information and payment details for order fulfillment. We do not sell your personal data to third parties. However, we do share necessary information with our trusted partners to complete your order – for example, we provide your name and shipping address to our fulfillment provider (Printful) and to the shipping carrier to deliver your order. All such partners are also obligated to comply with data protection laws and to use your data only for the purpose of providing the service.

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Data Security: We implement appropriate technical and organizational measures to secure your personal data and protect it from unauthorized access or disclosure. However, no online service can guarantee absolute security. By using our service, you acknowledge that you understand these risks. If there is any data breach that affects your personal information, we will notify you and the relevant authorities as required by law.

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Cookies and Tracking: Our website may use cookies or similar tracking technologies to enhance user experience, for analytics, or for functionality. Please see our Privacy Policy and Cookie Policy for details on what cookies we use and your choices regarding them.

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GDPR Representative: If required by law, Germiani Studio will appoint an EU representative or UK representative for data protection matters (this applies mainly if we do not have a physical presence in the EU/EEA while serving those markets). Details, if applicable, would be provided in our Privacy Policy.

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Contact and Complaints: If you have any privacy-related questions or concerns, you can contact us at [Your Business Email] or by mail at [Your Business Address]. If you believe your data protection rights have been violated, you have the right to lodge a complaint with your country’s data protection supervisory authority (for example, in the EU this might be your national Data Protection Authority). We encourage you to contact us first so we can address your concerns directly.

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Purchases through Third-Party Platforms

We sell our products not only on our own website but also through third-party marketplaces and platforms such as YouTube Shopping and Google Merchant Center (Google Shopping). When you purchase our products through these platforms, the same terms and policies outlined on our website apply to your purchase. This means that regardless of where you buy our product, you are entitled to the same level of customer service, and the same shipping policy, return/refund policy, and other terms described here will govern the sale.

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Please note that third-party platforms may have their own additional terms of service or policies. For example, Google or YouTube may have rules about the checkout process, payments, or dispute resolution. Your use of those platforms is also subject to their terms and policies, which are separate from ours. Our Terms of Service and Refund Policy are not negated by using a third-party platform – by purchasing our product on those platforms, you are entering into a purchase agreement with [Your Business Name] as the seller, and these Terms of Service still apply. If there is a conflict between the platform’s terms and our Terms (for instance, in terms of return windows or processes), usually the more restrictive policy (from the perspective of protecting the consumer) will apply, or we will honor the policy that is most favorable to the consumer, in compliance with law. We are committed to fairness and transparency in all sales channels.

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Any inquiries or customer service issues regarding orders placed through YouTube Shopping, Google Shopping, or similar should ideally be directed to us ([Your Business Name] support) since we are responsible for product fulfillment and after-sales support. You can reach out to us directly at [Your Contact Email] for any questions or issues with your order, regardless of where you purchased it.

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Limitation of Liability

Use of Website: Germiani Studio provides this website and its contents on an “as is” and “as available” basis without any warranty or guarantee, express or implied, except as explicitly provided in these Terms or required by law. While we strive to ensure that our website is secure and free of errors, viruses, or malware, we cannot guarantee that use of the site will be uninterrupted or error-free. You use our site at your own risk.

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Scope of Liability: To the fullest extent permitted by applicable law, Germiani Studio including our owners, directors, employees, affiliates, partners, and agents, shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or purchase of any products. This includes, without limitation, any loss of profits, loss of revenue, loss of data, or intangible losses, even if we have been advised of the possibility of such damages. We are also not liable for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (for example, natural disasters, acts of war, terrorism, labor disputes, supply chain disruptions, or internet outages).

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Product Liability: Germiani Studio's liability for any claim related to a product you purchase from us (including claims arising from product defects or delays in delivery) is strictly limited to the amount you paid for that product (including any shipping fees). In other words, in no event will our total liability to you for any and all damages exceed the total amount you paid to us for the order in question.

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Third-Party Services: We are not responsible for any issues caused by third-party services or sites that we do not own or control. This includes any third-party payment processors, website hosts, or marketplaces (like Google or YouTube) through which you may interact to purchase our products. While we choose our partners carefully, we make no warranties regarding the services of any third parties.

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No Warranty for Fitness: Except for any express guarantees we provide (such as our commitment to replace defective items as described in our Refund Policy), we do not make any specific promises about the products other than what is stated on the product pages. We do not guarantee that the products will meet all of your expectations, fit a particular purpose you have in mind (outside of the intended use of the product), or that they will be identical to a specific image or description (there may be minor variations in color or appearance, for example). We do however strive to make our product descriptions and images as accurate as possible.

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Your Legal Rights: Nothing in this Limitation of Liability section is intended to exclude or restrict any liability that cannot be limited or excluded under applicable law. For instance, some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. If such laws apply to you, some of the exclusions or limitations above may not apply to you to the extent disallowed. In such cases, Germiani Studio’s liability will be limited to the maximum extent permitted by law.

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By using our website or purchasing our products, you agree that you are doing so at your own discretion and risk, and that you will not hold [Your Business Name] responsible for any issues beyond the remedies outlined in these Terms.

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Indemnification

You agree to indemnify and hold harmless Germiani Studio and its affiliates, officers, directors, employees, and agents from any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of: (a) your breach of these Terms or the documents they incorporate by reference; (b) your violation of any law or the rights of a third party in connection with your use of our site or purchase of products; or (c) content you submit or share through our website (for example, product reviews or user comments, if applicable). This means you will reimburse Germiani Studio for any losses, costs, or expenses we incur because of something you did that was not allowed by these Terms.

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Changes to These Terms

We may update or modify these Terms of Service from time to time. If we make changes, we will post the updated Terms on this page and update the “Last Updated” date at the top. Changes will only apply going forward from the date of the update. It is your responsibility to review these Terms periodically for any changes. Your continued use of the website or our services after any modifications constitutes acceptance of the new Terms. If you do not agree to any updated Terms, you should stop using our site and services.

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Governing Law and Jurisdiction

These Terms of Service and any separate agreements by which we provide you services or sell you products shall be governed by and construed in accordance with the laws of Finland. If you are a consumer in the EU, you may also have the protection of the mandatory provisions of the law of your country of residence. Any disputes arising under or in connection with these Terms (including non-contractual disputes) shall be subject to the non-exclusive jurisdiction of the courts of Finlsnf, unless otherwise required by applicable consumer law (for example, certain EU laws may allow consumers to bring claims in their home country’s courts). “Non-exclusive jurisdiction” means that you may choose to bring a claim in Finland or in your home country’s courts if you reside in a different country, and in addition, we may be able to bring a claim against you in the courts of your home country if you are outside Finland.

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Miscellaneous
Transfer: Germiani Studio may assign or transfer our rights and obligations under these Terms to another party (for example, in the event of a business merger or acquisition), but this will not affect your rights or our obligations under these Terms. You may not transfer any of your rights or obligations under these Terms to anyone else without our prior written consent.
 

Contact Information

If you have any questions or concerns about these Terms of Service, or need to contact us for any reason, please reach out to us at:
Email: Diyako@germiani.com

We will be happy to assist you.

By continuing to use our site or by placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service.

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Refund & Returns Policy

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At Germiani Studio , we want you to be satisfied with your purchase. However, because our products are custom made-to-order, our refunds and returns policy is limited. Below we outline the circumstances under which refunds or replacements are issued, and how to request a resolution if there’s an issue with your order. This policy applies to all purchases made on our website, as well as purchases of our products through third-party platforms like YouTube Shopping or Google Merchant Center.
 

Overview of Policy

• No Returns or Exchanges for Change of Mind: All sales are final. We do not accept returns or exchanges if you simply change your mind, ordered the wrong size, dislike the product, or have buyer’s remorse. Because each item is made specifically for you, we cannot restock or resell returned items. Please review product details and sizing information carefully before ordering.

• Exceptions – Our Errors or Defects: If there is a defect with the product, a printing error, damage, or if we sent the wrong item, we will correct it. In such cases, we will offer a free replacement (or a refund when replacement is not possible). You will not be charged any additional shipping or restocking fees for replacements that are due to our error or a defective product.

• Notification Required: To be eligible for a replacement or refund due to a defect or error, you must contact us and report the issue within a specified timeframe (detailed below) and provide evidence (e.g., photos of the damage or error). Do not dispose of the item before contacting us.

• Returned to Sender: If an order is returned to us (or our fulfillment partner) due to an incorrect address or because it was unclaimed, it does not qualify as a “return” for refund. We will contact you to arrange re-shipment, which will be at your cost (for incorrect address). Unclaimed items that come back will also require payment of new shipping to be resent, or else will be donated/disposed after a period of time.

• Refunds: We issue refunds only in the following situations: (a) if you received a wrong or defective item and do not want a replacement, (b) if your order was lost in transit and we cannot replace it in a reasonable time, or (c) if we approve a cancellation request before the item has been produced or shipped. All refunds are made to the original payment method. We do not offer courtesy refunds or refunds for buyer’s remorse.

• Exchange Policy: We do not offer direct exchanges (e.g., swapping a size or color) because each item is made to order. If you want a different size or variant, you would need to place a new order. We may, at our discretion, offer a discount or assist you if you wish to reorder a different size, but we cannot process an exchange in the traditional sense.

Below are specific scenarios and how we handle them:

1. Wrong Address Provided

Issue: The customer provided an incorrect or incomplete address, resulting in a failed delivery.
Outcome: If the courier cannot deliver your package due to an address error, it is typically returned to our fulfillment facility. We will notify you if we receive the returned package. You will be responsible for the cost of reshipping the order to the correct address. We will coordinate with you to get the correct address and will issue a new shipping invoice for the re-delivery. No refund is issued in this case because the product was made and fulfillment was attempted to the address provided. Tip: Always double-check your shipping address at checkout. If the order has not yet shipped and you realize the address is wrong, contact us immediately – we may be able to update it in time.

If the package was delivered to an incorrect address that you provided (and not returned to us), we unfortunately cannot retrieve it or issue a refund. It will be up to you to try to recover the package from the address provided. We fulfill our obligation by shipping to the address you supply.

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2. Unclaimed Shipments

Issue: The package was delivered to a pickup point or local post office and was never claimed by the recipient, or delivery was attempted and the package was not received by anyone and is being held.
Outcome: Unclaimed shipments are usually returned to our fulfillment partner’s facility after a certain holding period. If we get a returned unclaimed package, we will notify you. You will be responsible for the cost of reshipping the item to you a second time. We’ll provide an invoice for the new shipping cost and, once paid, will re-send the package.

If you do not respond or arrange for reshipment within a reasonable time (typically 30 days from when we contact you), or if the item is returned again as unclaimed, we reserve the right to not keep holding the item indefinitely. Printful (our fulfillment partner) may donate or dispose of unclaimed returns after 30 days. In such a case, you would not be eligible for a refund. Please monitor your tracking and contact your local postal service if a delivery is missed. Often, they will hold packages for a limited time (e.g., 7-14 days) for pickup before returning to sender.

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3. Lost in Transit

Issue: The package seems to be lost in shipping (no delivery and tracking has stopped updating).
Outcome: If your order is lost in transit (which is rare but can happen), we will send you a replacement at no cost, provided the tracking information confirms non-delivery. We ask that you wait a few days beyond the expected delivery date to account for possible delays. If it’s clearly lost or significantly delayed, notify us within 30 days of the estimated delivery date to initiate a lost package claim. We will verify with the carrier and/or Printful. Once confirmed that the package is lost, we will produce and ship a new item to you as soon as possible, free of charge.

If we cannot reprint (for instance, if the product is no longer available), we will issue you a full refund including shipping costs. If a package eventually arrives after we’ve already sent a replacement, please contact us; we may arrange for its return or other solution.

Important: If the package’s tracking status is “delivered” but you did not receive it, this is treated differently (see the “Delivered but not received” note below). We rely on the carrier’s tracking; a package marked as delivered is not considered lost. In such cases, we may not automatically resend or refund, but we will work with you to try to locate it (e.g., checking with neighbors, etc.).

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4. Damaged, Defective, or Misprinted Items

Issue: You received an item that is damaged (e.g., torn, cracked print, etc.), defective (e.g., sewing error), or misprinted (the print quality is poor or the design is off-center), or you received a different item/print than what you ordered.
Outcome: We sincerely apologize for any such issues. These are our responsibility to fix. Contact us within 30 days of receiving the item with a description and photos of the problem. Once we verify the issue, we will offer you a free replacement of the same item. We will cover all costs, including reprinting and shipping the new item to you.

In most cases, you will not need to return the defective item. We may ask that you either dispose of it or occasionally we might provide a return label if the item needs to be sent back for investigation. But typically, photo evidence is enough. After approval, we will put your replacement into production promptly. Replacement times may be similar to the original fulfillment time (a few days to print, plus shipping transit time), but we’ll expedite where possible.

If the item is out of stock or discontinued, we will discuss alternatives with you – such as a similar product or issuing a full refund. The choice will be yours in such a case. If you prefer a refund over a replacement for a valid damage/defect claim, we can accommodate that. Refunds, if issued, will go to your original payment method.

Please note: Damage or quality issues must be attributable to manufacturing or shipping. We cannot replace or refund for issues that arise from misuse or washing the item incorrectly, etc. (Follow any care instructions on the product labels to ensure longevity of printed apparel.)

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5. Order Error – Wrong Item or Missing Item

Issue: You received the wrong product (not what you ordered), or an item is missing from your order.
Outcome: Although rare, mix-ups can happen. If we shipped you the wrong item or the package is missing an item that should have been included, we will correct it as a priority. Please contact us immediately with your order number and details of the mistake. For wrong items, include a photo of what you received. We will confirm the error against our records. Once confirmed, we will either:

• Wrong item: Send out the correct item right away and provide a return or disposal instruction for the incorrect item. (We may not always require the wrong item to be returned, especially if it was our error, but if we do, we will cover any return shipping cost.) The correct item will be shipped at no additional cost to you.

• Missing item: If an item was missing, we will either ship the missing item promptly or, if it’s no longer available, issue a refund for that item. We will also investigate to ensure such mistakes are avoided in the future.

You will not be charged for any reshipping or additional costs in resolving wrong/missing item issues, as long as the error is verified to be on our end.

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6. Buyer’s Remorse or Size/Fit Issues

Issue: You want to return a product because you changed your mind, or you want a different size or color than you originally ordered.
Outcome: As noted, we do not accept returns or exchanges in these cases. Our products are printed on demand, so we cannot accommodate returns for preferences or ordering mistakes. We encourage you to review sizing charts and product details before ordering. If you’re unsure about sizing, feel free to contact us for guidance – we’re happy to help you choose the correct size, but ultimately the decision is yours.

If you ordered a size and it doesn’t fit as expected, we understand the frustration, but we cannot offer a free replacement. We might be able to offer you a discount code for reordering in a different size as a courtesy, but this is not guaranteed and is handled case-by-case. Any new order will be at your expense (the original order will not be refunded). We stand by this policy because each item is custom-made; we cannot simply put it back in stock.

One exception: if you suspect the item was mislabeled or mis-sized (i.e., the tag says the size you ordered but the measurements are clearly different than the size chart), please contact us. It’s possible there was a manufacturing error in sizing. In such cases, provide us the measurements or photos, and if we confirm a mislabeling, we will treat it as a defective item and send a correct replacement.

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7. Non-Returnable Items (Hygiene and Safety)

For certain products we may sell, returns are not accepted at all once the package is opened, due to hygiene or safety reasons. For example: face masks, intimate apparel (swimwear or underwear), or any item that is sealed for hygiene protection cannot be returned once unsealed, even if unworn. If such an item is delivered defective or with an error, we will of course address it with a replacement or refund, but we will not ask for it to be sent back (it will be disposed of). If you have any questions about whether a product falls into this category, please check the product description or ask us. Generally, unless there is a defect, these items are final sale once opened.

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How to Request a Replacement or Refund

If you encounter any issue covered by this policy (damaged item, wrong item, lost shipment, etc.), please follow these steps to ensure a quick resolution:

1. Contact Us: Email us at Diyako@germiani.com as soon as you discover the problem. Use a subject line like “Order #[your order number] – [Issue Description]” (e.g., “Order #1234 – Damaged Shirt” or “Order #1234 – Wrong Item Received”). This helps us prioritize the issue. You may also use any contact form on our site, but email is preferred for fastest response.

2. Include Necessary Details: In your message, provide:

   • Order Number – This is crucial to locate your order details.

   • Description of the Issue – Explain clearly what’s wrong (e.g., “the mug arrived broken,” “received a Medium but ordered Large,” “graphic is misaligned,” “package never arrived,” etc.).

   • Photos – Attach clear photos if applicable. For damage or printing errors, include pictures of the item and the problem area. For wrong item, a photo of what you received. For size issues, a photo of the measurement or tag can help. For a package lost or not received, there’s no photo, but we will use tracking info.

   • Packaging – If the issue might be related to shipping damage, also photograph the packaging if it was damaged. If the item was misprinted, a photo of the entire item front (and back if relevant) is helpful.

3. Send within Required Timeframe: Make sure to send your claim within 30 days of receiving the item (or of the estimated delivery date, if it never arrived). We strongly prefer you report issues immediately or as soon as noticed. Delayed reporting (beyond 30 days) may result in us being unable to offer a free replacement or refund, as our fulfillment partner’s own policies limit the timeframe for claims.

4. Await Instructions: We typically respond within a few business days (often faster). We may ask for additional information if needed. Once we have what we need, we will confirm the resolution (replacement or refund) and provide any relevant instructions. For example, we might provide a return shipping label if we need an item back (rare), or we’ll confirm that a replacement is in production, etc. We’ll keep you informed throughout the process.

5. Resolution: If a replacement is issued, we will email you a new order confirmation and tracking number once it ships. If a refund is issued, we will send you a confirmation of the refund. Refunds can take a few days to appear on your original payment statement, depending on your bank or payment provider.

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We are dedicated to resolving problems fairly and quickly. Please remain courteous and provide the information requested, and we will do our utmost to ensure you are satisfied within the bounds of our policy.

 

Return Address & Unauthorized Returns

Do NOT send products back to us or to the return address on the package without authorization. Many of our products, if returned, go to our fulfillment partner’s facility (which may be in a different country). The return address on your package (often a Printful facility address) is not a regular customer service returns address, it is mainly used for packages that couldn’t be delivered. If you send an item back without coordinating with us, it may be lost or not properly identified, and you may not receive your refund or replacement. Always contact us first before attempting to return any item.

If we require a product to be returned (for example, a high-value item that arrived damaged might need to be sent back for inspection), we will provide you with a specific return address and instructions. If you choose to use your own shipping method for a return that we’ve authorized, we recommend using a trackable service. We cannot be responsible for returns lost in transit back to us.

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Purchases via Third-Party Platforms

This Refund & Returns Policy applies to all purchases of [Your Business Name] products, regardless of whether you bought the item on our own website or through a third-party platform like YouTube Shopping or Google Merchant Center. If you made the purchase through such a platform, you can still contact us directly for any issues – in fact, it may be faster to resolve directly with us as the seller.

Be aware that if you initiate a return or refund request through the third-party platform, it will ultimately be directed to us to process according to our policy. We advise that you review the platform’s policies as well; however, our policy (no returns for change-of-mind, etc., with exceptions for defects) remains in effect. By purchasing on those platforms, you agreed at checkout that the purchase is sold by [Your Business Name], and our terms apply. Those platforms may have their own customer protection mechanisms (for example, you might be able to file a claim if an item never arrives), but our goal is to handle any such issues for you under our policy so you are fully taken care of.

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Intellectual Property for Designs on Products

All designs, logos, and artwork on our products are the intellectual property of Germiani Studio (or our design partners) and are protected by law. Purchasing a product gives you ownership of that physical item, but not the rights to reproduce or use the design apart from the item. For instance, you cannot take the artwork on your shirt and create prints or other merchandise from it. Any unauthorized reproduction or commercial use of our designs is prohibited. This note is included here to clarify that returns are not accepted on the basis of any misunderstanding of design usage rights. If you are a content creator (e.g., buying your own merch to resell or give away), please contact us for any licensing queries.

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Limitation of Liability in Returns

Our liability to you in regard to any returns or refunds is limited as described in our Terms of Service under “Limitation of Liability”. We will not be responsible for any indirect or consequential losses resulting from a defective or delayed order, beyond the cost of the order itself. For example, if you needed the product by a certain date and it arrived late or damaged, we will replace or refund the item as per our policy, but we are not liable for any additional costs you incurred or any loss of opportunity. Our maximum liability is the amount you paid us for the product and shipping.

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Your Acceptance of These Terms

By placing an order with Germiani Studio, whether through our website or any other platform, you signify your acceptance of this Refund & Returns Policy. If you do not agree to the terms herein, please do not make a purchase. We are committed to clarity and fairness in our policies; if anything is unclear, we encourage you to reach out to us with questions before making a purchase.

 

Thank you for shopping with Germiani Studio! We appreciate your business and are here to provide quality products and support. Our policies are designed to be fair to both you as the customer and us as a small business. If you have any questions or need assistance, please contact us at  Diyako@germiani.com.